01VOICE · CHAT · SMS
Custom AI agents
Phone agents, chat agents, intake bots — designed for your operation, trained on your SOPs, deployed in your stack.
- Answers every call
- Books directly to calendar
- Speaks your brand voice
The AI studiosmall businessactually uses.
We design, build, and run the AI a local business runs on — a custom agent on the phones, a back-office helper for the bookkeeper, a dashboard the owner opens on Mondays. Two principals. By-name engagements. Two weeks from yes to live.
§ 02 · What we build
Three kinds of work,one studio.
02ZAPIER · MAKE · N8N
Workflow automations
The boring stuff that runs itself. Lead routing, follow-up sequences, invoice processing, review requests — every tool, connected.
- Leads routed in seconds
- Invoices reconciled nightly
- Reviews requested on time
03RETOOL · CUSTOM
Internal tools
Dashboards the owner checks on Monday, reports that write themselves, CRM views that actually get used.
- One-screen owner view
- Self-writing reports
- Zero new logins
§ 03 · Field recordings
Three things that ranthemselves last Tuesday.
LIVE · 7:42 PM
52s / 0:52
0 / 6 TURNS
§ 04 · Practice areas
Eight areas of practice.Forty primitives.One studio.
Every engagement bundles what your business needs from these eight areas. Open any of them — each item is a deployed, battle-tested primitive, not a proposal. Scoped in a single call, shipped in two weeks, handed over as something your team actually runs.
The agent that doesn't exist yet — designed, prompted, and shipped for your operation.
01
Email triage agent
Reads, summarizes, and assigns inbound email — with draft replies in your voice.
02
Estimate-drafting agent
Reads a job brief and drafts a structured estimate or quote in your format.
03
Back-office ops agent
Parses invoices, contracts, and forms; routes into accounting and project tools.
04
Reactivation agent
Works through dormant customer lists with a warm, on-brand outreach sequence.
05
Intake & scheduling agent
Handles first-touch conversations and books directly into your calendar.
06
Review-request agent
Sends timely, personalized review requests through SMS or email post-service.
Software your team actually opens. Built around your data.
01
Owner dashboard
One-screen view of calls, leads, revenue, and agent activity — updated live.
02
Team task board
AI-sorted work queue that prioritizes tasks by urgency and revenue impact.
03
Client portal
Branded self-serve portal for invoices, appointments, and project status.
04
Knowledge base builder
Auto-generates searchable docs from your SOPs, Slack threads, and emails.
05
Reporting engine
Weekly/monthly roll-ups of KPIs sent to your inbox — no login needed.
The boring stuff that runs itself. Every tool, connected.
01
Lead-to-CRM pipeline
Every inbound lead auto-tagged, scored, and routed to the right rep.
02
Invoice reconciliation
Matches payments to invoices, flags discrepancies, posts to QuickBooks.
03
Calendar sync
Keeps Google, Calendly, and your field-service tool in one calendar of truth.
04
Contract generation
Pulls job details and auto-fills your standard agreement for e-sign.
05
Multi-channel follow-up
After-call SMS, email drip, and review request — all trigger automatically.
An agent that picks up every call and never puts them on hold.
01
Inbound call agent
Answers calls, books appointments, handles FAQs — 24/7 in your brand voice.
02
Outbound call agent
Confirm appointments, collect payments, or run satisfaction surveys by phone.
03
SMS concierge
Two-way text support that handles scheduling, quotes, and status updates.
04
Call analytics
Every call transcribed, scored, and summarized with action items.
Always-on web chat that does more than answer questions.
01
Website chat widget
Handles visitor questions, captures leads, and books meetings — embedded in 5 min.
02
Instagram / FB DM agent
Replies to DMs with appointment links, menus, or pricing — in your voice.
03
WhatsApp business agent
Full conversational flows over WhatsApp for service-based businesses.
04
Live handoff
Seamless escalation to a human when the AI detects high-intent or complex asks.
SEO, reviews, and listings managed by AI — not an intern.
01
Google Business optimization
Posts, Q&A responses, and photo updates pushed to your GBP on autopilot.
02
Review generation
Automated SMS/email review requests timed to post-service satisfaction peaks.
03
Review response agent
Thoughtful, on-brand replies to every Google and Yelp review — same day.
04
Local SEO content
Blog posts, service pages, and location pages written and published monthly.
Acquisition and retention, automated end to end.
01
Referral program
Tracks, rewards, and follows up on every customer referral automatically.
02
Win-back campaigns
Re-engages lapsed clients with personalized offers at the right time.
03
Upsell engine
Identifies cross-sell opportunities from service history and purchase patterns.
04
Loyalty tracking
Points, tiers, and rewards — managed and communicated without manual work.
Clean data, secure systems, no vendor lock-in.
01
Data warehouse setup
All your tools piped into one queryable database — BigQuery or Postgres.
02
SOC 2 / HIPAA prep
Policies, access controls, and audit logs configured for compliance.
03
Vendor migration
Moving from one CRM, phone system, or EHR to another — zero downtime.
04
API integrations
Connect any two tools that don't talk to each other. Custom middleware included.
§ 05 · Results
Before J&J, versustwelve weeks in.
Composite of the six KPIs we track across every engagement. Real client data, anonymized and blended.
Calls answered after hours0100%∞
Response time to new lead4.2 hrs< 8 sec1,890×
Quotes sent same day38%96%+58 pts
Leads with complete intake31%94%+63 pts
Invoices processed per hour4389.5×
Reviews requested per month414035×
“It's not just an answering service. They built the agent, the dashboard, the follow-up, and the bookkeeping helper — all of it talks to itself now. I got my Sundays back.”
§ 06 · The playbook
Yes to live infourteen days.
Scoping call
A 20-minute call where we learn your operation — tools you use, calls you get, pain you feel. We'll map the first build before we hang up.
Blueprint + SOPs
We write the agent's script, map every workflow, and configure your integrations. You review a clickable prototype before anything goes live.
Build + QA
We build the agent, the automations, and any internal tools. Everything is tested against your real call recordings and email threads.
Soft launch
Your agent handles 20% of traffic while we shadow. You get a daily performance note with transcript highlights and confidence scores.
Full launch
Flip to 100%. Weekly tuning sessions for the first month, then monthly thereafter. Your agent gets better every week — permanently.
§ 07 · Pricing
Simple scope.Predictable cost.
Every plan includes onboarding, training your team, and a named point-of-contact. No surprise invoices. Cancel any month.
Concierge
$1,250/ mo
One AI agent + one automation. Perfect first step.
- +One custom AI agent (voice, chat, or email)
- +One workflow automation
- +Up to 200 interactions / mo
- +Calendar + CRM integration
- +Weekly performance note
- +Email support
HOUSE PICK
Atelier
$2,500/ mo
The full studio — agents, automations, and a custom tool.
- +Up to 3 AI agents
- +Unlimited automations
- +Up to 1,500 interactions / mo
- +Deep CRM integration & routing
- +A custom internal tool or dashboard
- +Multi-channel follow-up
- +Monthly iteration session
Bespoke
Custom
Multi-location, compliance-heavy, or enterprise-grade.
- +Unlimited agents & automations
- +Unlimited interactions
- +Custom AI software (web app, dashboard)
- +Dedicated ops engineer
- +SOC 2, HIPAA, or BAA paths
- +Bi-weekly strategy
§ 08 · Questions asked
The six wealways getasked.
Neither. A studio means two principals doing the work — not a sales team handing off to juniors. We scope, build, and run your AI ourselves. You get a named person on every Slack message. We cap at five concurrent engagements so quality never drops.
That's the point. We've built agents for HVAC dispatchers, dental front desks, immigration attorneys, pizzerias, and med spas. Every agent is custom-prompted from your SOPs, your voice, your tools. Nothing is off the shelf.
Yes. We handle HIPAA-compliant intake for dental and medical practices, and legal intake that follows state bar requirements. All data is encrypted at rest and in transit. We sign BAAs when needed.
Everything. Setup, integrations, scripting, testing, deployment, and ongoing optimization. There are no setup fees, no per-call charges, and no annual contracts. You pay one monthly fee and we run your front desk.
No. The receptionist is one of about fifty things the studio builds. Most engagements bundle two or three: a custom agent + an automation + an internal dashboard, for example. The phone agent is just the most common starting point because it is the highest-leverage one.
Yes, any time. We don't do annual contracts or cancellation fees. We bill monthly and earn your business every month. If you cancel, we'll export your data and help transition back to your previous setup.
§ 09 · Next
Let's build yourunfair advantage.
Twenty minutes on a video call. We'll tell you if AI makes sense for your business — and if not, we'll tell you that too.
or email hello@jnj.ai